Jayan9 Privacy Policy — Your Data Is Safe With Us

Jayan9 (operated by jayan9.bet) is a trusted online betting and gaming platform for members in Bangladesh. Your privacy is not just a legal requirement for us — it is a core part of who we are.

This Privacy Policy ("Policy") applies to the jayan9.bet website and all associated services. Whether you create an account, place a bet, or simply browse the site, this Policy explains what data is collected, why it is collected, and how it is kept secure.

By using jayan9's services, you are considered to have read and accepted this Privacy Policy. If you do not agree with any part of this policy, please stop using jayan9's services and contact us.

Jayan9 collects three types of data — information you provide directly, data collected automatically as you use our services, and information obtained through third parties.

Information Provided Directly

Automatically collected information

• IP Address & Device Information: For security and fraud prevention purposes.
• Browser & operating system: To ensure service compatibility.
• Session data & log files: To improve platform security and performance.
• Betting history and transaction records: To meet legal and regulatory obligations.
• Cookies and tracking data: To improve the user experience.

Jayan9 uses your data only for specific, defined purposes — nothing is used unnecessarily. Each purpose is clearly outlined below:

• Account creation & management: To keep your jayan9 account active and ensure login security.
• Identity verification (KYC): To fulfill legal obligations and prevent access by minors.
• Processing financial transactions: To successfully process deposits and withdrawals.
• Fraud & anti-cheating measures: To detect and prevent suspicious activity.
• Customer support: To resolve your complaints and support issues.
• Promotions & Offers: To send you relevant offers based on your preferences (you can opt out at any time).
• Legal Compliance: To comply with applicable laws and the directives of regulatory bodies.
• Platform improvement: To analyze and improve the user experience.

Jayan9 shares data with third parties only under strict conditions and in the specific circumstances outlined below:

• Payment processors: Payment providers such as bKash, Nagad, and Rocket receive only the information necessary to process transactions. They are required to comply with their own privacy policies.
• Identity verification services: Approved verification providers for the KYC process receive only the data strictly necessary to confirm your identity.
• Legal Authorities: Data may be disclosed in response to a court order or a lawful request from a regulatory authority.
• Anti-money laundering (AML): We are legally required to report suspicious financial activity to the relevant authorities.
• Business transfer: In the event of a merger or acquisition, your data may be transferred to the new entity, subject to the terms of this policy.

Cookies are small text files stored in your browser. jayan9 uses cookies to improve website functionality and personalize your experience.

Cookie type

You can disable non-essential cookies at any time through your browser settings. However, disabling essential cookies may cause some features of jayan9 to stop working properly.

Jayan9 does not retain data longer than necessary. However, certain information must be kept for a defined period due to legal obligations.

• Account information: For the duration your account is active, and for a minimum of 5 years after closure (for legal compliance).
• Transaction records: 7 years from the date of the last transaction, in accordance with financial regulations.
• KYC Documents: 5 years after account closure.
• Cookies & Session Data: Automatically deleted after the session ends (in some cases, retained for up to 1 year).
• Support Chat & Email: Up to 2 years after a dispute is resolved.

As a jayan9 member, you have a number of important rights over your data. Contact support@jayan9.bet to exercise any of these rights.

Jayan9 strictly prohibits anyone under 18 from using the platform. We do not knowingly collect any personal information from minors.

• Age is verified at the time of registration through date of birth confirmation.
• Age is verified a second time during the KYC process using a government-issued ID.
• If we become aware that any personal data from a minor has been collected, it will be deleted immediately.
• If parents have any concerns, they can reach us at support@jayan9.bet.

Jayan9 may update or revise this Privacy Policy when necessary. When changes are made, we will take the following steps:

• A notification with full details of the changes will be sent to your registered email address.
• The date of any update and a summary of changes will be clearly published on the website.
• For significant changes, you will be notified at least 14 days before they take effect.
• Continued use of our services after any changes have been made will be considered acceptance of the updated Policy.

The latest version of this policy will always be available on this page. Check the "Last Updated" date at the top of the page to see when changes were last made.

For any questions, concerns, or requests to exercise your privacy rights, please contact us:

• Email: support@jayan9.bet
• Subject: Write "Privacy Request" in the email subject line.
• Response time: Typically within 48 hours; up to 30 days for complex requests.

Please read this Policy carefully before reaching out — you may find the answer to your question right here. That said, if anything is still unclear, we are always happy to help.